Samsung Refrigerator RF267AERS/XAA leaking water and freezing up!

by J VanHoy
(Fort Worth, TX. USA)

I bought my Samsung RF267AERS/XAA refrigerator about 16 months ago. It started leaking without my knowledge (as the leak was actually inside the internal compartments of the fridge!!).

I wasn't aware of it except for a small pooling of water I saw inside the fridge occasionally. Besides that, I would've had no idea what was going on.

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Over 6 months, it filled up with water. If that wasn't bad enough, the water in there then froze!!

My first sign of something being wrong was when the ice inside the machine froze, making it impossible to open the crisper drawer.

The first repair guy I had came and looked at it but couldn't find the source of the issue. So he went with the most straightforward answer: to defrost all the ice from the bottom. That cost me $70!! I could've done all that for free!!

I called the Samsung 'help line,' but the helpline was no HELP! Their first question was to ask 'WHEN' it started happening and not 'HOW' it had happened. Hearing this made me think that this must have been a common issue for them, as the person on the line didn't seem surprised at all.

Thinking this, I started reading online and found several other similar complaints, potential reasons/causes, and a few remedies. Everyone kept mentioning something about the drain freezing up in the back, causing the overflow and eventually freezing up.

I tried the suggestions I found online, and most of the time, they would work for a little while, but usually, it would start up again.

So I called a second repair guy six months later when it locked up on me again. He added some hook-shaped device to the drain at the back of the frig that was supposed to help the water run off appropriately.

We are now another four months later; it's frozen again. What's worse is that now it's running into the freezer drawer because I haven't unloaded all the food to defrost the bottom lately.

This fridge has been a nightmare! I wish I had bought a different one, but honestly, I'm going nuts trying to find a fridge brand that does NOT have some complaints...impossible to do!

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