GE Top Freezer Refrigerator (model GTH21SBXASS, Serial #HV132082)

by Elaine
(Connecticut)

I bought this GE top freezer refrig in mid-June (less than two months ago). The freezer initially was okay, but : food and drinks were not cold. I adjusted the temp settings. No change. I eventually had the freezer on the lowest temperature and the refrig on the highest setting, and my drinks were still not cold. The food in the freezer was not as frozen.

I called P.C. Richard, where I purchased the appliance, and they had a GE repairman come to the house. He said the refrig is working fine, that these new energy-efficient refrigerators do not cool like the old ones, but if I put my milk and dairy products in the rear section of the fridge, they would stay cooler. That didn't work.

Milk spoiling a week before its expiration. I called P.C. Richard again. They gave me the number for the service department, who gave me the number to GE consumer relations, who wants to send out ANOTHER GE repairman.

My problem is, IT'S NOT BROKE! It's operating at its maximum capacity, which is insufficient to keep my food from spoiling. No one seems to want to replace it if it's not broken. But in the meantime, my food is spoiling.

I will never buy another GE appliance again! I would like to know if anyone else has this problem, as it is definitely a consumer protection issue.

Click for more information on current and past GE Refrigerator Recalls

Click here for more on GE Refrigerators

Click here for more Refrigerator Reviews