Lowe's Won't Stand by The Samsung Four Door Refrigerator They Sold Me!

by Dwight M.
(Christiansburg, VA)

Lowe's won't stand by the four door Samsung refrigerator I bought from them only two years ago. Up until now it has worked perfectly for the past two years with the only complaint of quickly melting ice cubes.

Two weeks ago a breaker that covered my refrigerator was tripped, I set it and went to work. When I returned home everything had gone bad.

Lowe's sent out a repairman that diagnosed the compressor had gone bad. This is a major component and is costly to fix. I bought the extended warranty from Lowe's so I was confident that it would be fixed pretty much hassle free. Boy was I wrong!

Lowe's tells me one thing and the warranty center tells me something else and the repairman has yet a third story.

I loved the refrigerator but now it has turned into a bad dream. I am told it takes four to six weeks just to get the parts. Who can go without a refrigerator that long?

Lowe's did give me a loaner refrigerator to use while all of this madness is supposedly being straightened out.

While I would not recommend this refrigerator, I also would strongly advise against purchasing anything from Lowe's.

Samsung needs to stick to electronics as far as I am concerned because the refrigerator I own (costs around $3,000 to replace) is worthless and is just taking up space in my kitchen.