Problems with Our GE Monogram Refrigerator
by Julian
(USA)
GE Monogram is a terrible brand with awful customer service. Worse, this company has knowingly put a defective product on the market.The refrigerator has been
working erratically since it arrived four weeks ago. Unfortunately, we have been unable to get anywhere with the company in weeks of calling until my wife recently had a conversation with a senior engineer at the company today.
During our 30-minute
call with a Senior Quality Engineer at the GE Factory, he offered two options for a fix.He ran a series of tests over the phone on temperature readings, frost, etc., and
explained the noise source. GE is aware of the noise and claims it occurs when the unit is running when filled at less than 60% capacity. The
space means that much more warm air needs to be cooled each time the door is open and shut. The 48" unit is one step away from commercial and takes a long time to stabilize.
He
emphasized that the unit is not defective and that all subunits have this "vacuum recovery." The noise will go away immediately (within a day) if we fill it to 60% capacity, but it may reoccur whenever the items dip below 60%.
The space means that much more warm air needs to be cooled each time the door is open and shut. The 48" unit is one step away from commercial and takes a long time to stabilize. He emphasized that all subunits have this "vacuum recovery."
Our choices are as follows:
Option 1: The noise will go away immediately (within a day) if we fill it to 60% capacity, but it may reoccur whenever the items dip below 60%.
Option 2: Alternatively, they are developing a replacement motherboard still in testing mode that delays the motherboard highly effective in illuminating the gurgle permanently (or rather reducing it to a standard motor hum).
If we want the replacement motherboard installed, they will do so, but it will take a few days to have it built at the factory, it then will be shipped here, and a technician will need to come to install it.
Model number: OISS480DXBSS
Serial number: GT030969
I would welcome any suggestions on how to proceed.Wondering if your GE Refrigerator is part of a recall?
Click here to find out!