We've Had Nothing But Problems With Our Whirlpool French Door Bottom Freezer (model #GI7FVCXWY02)!!

by Mike
(Wellington, Fl, USA)

We've had nothing but problems with our Whirlpool French door bottom freezer refrigerator (model #GI7FVCXWY02)!!


We've only had it for 10 weeks and we already have a list of complaints:

  1. It was 2-3 inches taller than the side-side model that we replaced. This required us to raise the wall cabinet above the fridge. It has a box containing control mechanisms on top of the fridge.

  2. The in-door ice bin, is a neat idea but was poorly implemented. It doesn't keep the ice cold enough and the ice freezes together in a solid block making taking ice directly from the bin impossible

  3. The whole cube dispenser often just makes noise and no ice (probably because it's all frozen together -- see above).

  4. Crushed ice works OK but it is very noisy.

  5. When we open the ice bin, the sprocket of the arm that 'stirs' the ice often doesn't self-align with the mating motor sprocket requiring difficult steps to get the ice bin reinstalled.

  6. Frozen food gets buried in the bottom freezer and requires digging through everything to find what you are looking for while bending over.


We definitely can't recommend this model it has really been a huge let down.

We also want to caution those that have side-side models and are considering replacing with bottom freezer models.

Click here for more on Whirlpool Refrigerators

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Comments for We've Had Nothing But Problems With Our Whirlpool French Door Bottom Freezer (model #GI7FVCXWY02)!!

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Nov 21, 2019
 Problem with 4 door Refrig/Freezer NEW
by: Anonymous

After replacing the motor controller board 3 times at a cost of $350+ dollars each we've now matched / exceeded the cost of the refrigerator if we replace it again. After the first board going bad we had the power checked in our house (new construction). We did find a major problem so assumed all was good. Nope, about a year later had some storms come through the area and it took out the board again. OK, next step. Added whole house surge protector and a specific surge protector made specifically for refrigerator. Lasted about a year and now it's out again. We're deciding whether to replace the board again or replace refrigerator. If we replace it won't be with a Whirlpool even if they gave it to me. Bad thing is we've got other Whirlpool appliances and haven't had any problems with those.
Oct 23, 2019
 Worst purchase ever!!
by: Anonymous

Whirlpool French door 3 years old...door falling off. Just 2 adults in home! All the plastic holding the door on cell apart. Can't buy parts must but new door for 400.00! Freezer has issues with screws working loose causing the door not to close and must take door off and completely take freezer apart to tighten screw. Of course all these issues happened after warranty expired!!! So disappointed in a 2000.00 purchase. Complained to whirlpool...said call a repair man.
Feb 26, 2015
 Please help solve problem
by: Q. R. HerrinAnonymous

Our three yr. old french door ref/freezer has frosted over. Another time it happened I had over stocked it and after correcting this it "dried out in a few hrs and was OK. But this time it is not returning to normal
When I checked the temp. in freezer, it came back at 0 degree F. and also stated, C1. ?? What does that mean? Please help!!!
Model # GIBSARXXF01
SN # 12309678
Aug 20, 2014
 whirlpool never again
by: Anonymous

our french door bottom freezer was purchased 5-4-2014 local appliance store. july 20 2014 stoped making ice,the local dealer cant help we the consumer has to contact whirlpool we did the service tech called he had me trouble shoot via phone he diagonist ,ordered part.two weeks later he shows to replace part,while replacing he brakes another part about 2 weeks later i tried to contact him 2 days leaving message 3 day i contact whirlpool they made contact his order had been back ordered wp sent parts directly to my residence after recieving tech returns, parts were wrong parts.i contacted wp they suggested anoher repair man,next repairman scheduled for aug 27th.which will be 1 mth 3 days from 1st contact wit wp.I dont feel like wp is standing behind there product,they are letting un-gulified service tech represent there company,your local appliance dealers hands are tied via wp policies,customer is at wp/service tech mercy.
Jul 27, 2013
 whrilpool problem
by: Anonymous

I HAVE A FRENCH DOOR WHRILPOOL AND I REPLACED THE WATER FILTER AND IT WANT MAKE ANY ICE
Jul 15, 2013
 freezer quit
by: Anonymous

Mine is less than a year old and right now sitting empty. Repairman here last week and parts special ordered. More than one problem. Waited 2 years to buy as nothing wrong with the old one just wanted water and ice maker. For $2,000 hard to swallow
Oct 31, 2012
 Power goes off....won't come back without unplugging
by: CSmith

Our Whirlpool French Door Bottom Freezer is a problem. Everytime the power goes off the motor on the fridge won't come back on until you pull it out and unplug it and then plug it in again. This is a big refrigerator. The lights come back on and we assume the it is working and by that time the ice cream is melted and the food is too warm. Does anyone know how to correct problem?
Oct 31, 2012
 Power goes off....won't come back without unplugging
by: CSmith

Our Whirlpool French Door Bottom Freezer is a problem. Everytime the power goes off the motor on the fridge won't come back on until you pull it out and unplug it and then plug it in again. This is a big refrigerator. The lights come back on and we assume the it is working and by that time the ice cream is melted and the food is too warm. Does anyone know how to correct problem?

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